11 May 2009: Received the check today and deposited in the bank. Will keep you posted if it clears. Even when it does clear, I’m not inclined to raise Doyle’s Room’s star rating above its current level of 2 (below average).
02 Apr 2009 Update: I just received an email from Jessica M., stating in part that: “I"m please to inform you that a check for $xxxxx dollars has been sent and you should be receiving it in a couple days more (5 to 8 days). The check number is xxxxx.”
Check payouts from Doyle’s Room have been delayed for 8 weeks. I’ve been in contact with Doyle’s Room in the past days and have been told that all payout requests since around January have been delayed.
Doyle’s Room moved to the Cake Poker Network about that time, and also picked up new payment processors. It was explained to me that both of these events are responsible for the delay.
Unfortunately (it was explained to me) there’s nothing that can be done to expedite anyone’s payout; they are being processed FIFO (first-in, first-out), and I was told that my check is still weeks away from arriving at my Ohio address.
To make matters worse, Doyle’s Room does not offer any electronic payout methods such as QuickTender, eWalletXpress, or Direct Deposit. Generally, payouts via these methods take days, not several weeks.
As a result of the payout delays at Doyle’s Room, the fact that they have no timeline for when this issue will be solved, and the fact that I have seen no formal communication from them about these delays, I am recommending that: (a) existing Doyle’s Room players make no additional deposits at Doyle’s Room, and (b) poker players looking to open an account on the Cake Poker Network look elsewhere, such as the 5-star rated BetUS Poker and Cake Poker.
Finally, I have reduced the star-rating for Doyle’s Room from 4 (above average) to 2 (below average).
While I have a high degree of confidence that all payments will be made, I guess we’ll just have to wait and see. I’ll keep you posted on their progress toward resolving this frustrating issue.
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